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User Evidence

User Research

Preserve real problems, existing alternatives, use contexts, and willingness-to-pay language so decisions remain grounded in verifiable user evidence.

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Explore each question through the full argument, its evidence, and the limits of its application.

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They Love the Product. Why Won't They Buy?

A promising demo ends with enthusiasm. The prospective user asks to stay in touch and offers ideas for the next release. Then the conversation goes quiet when payment comes up. For a founder, the obvious response is to make the offer cheaper: add a free tier, extend the trial, or introduce a discount. Sometimes that is the right move. But it does little for someone who cannot authorize spending, has no immediate job to do, or cannot tell what a successful delivery would look like.